Customer Issue: An extension spring snapped during operation, causing the door to slam shut and leaving it inoperable.
Our Solution: Our team unplugged the opener, manually raised and locked the door open, and then released the tension from both extension springs before easing them off and replacing them. The customer’s car was already outside, so there was no need to relocate it until the operation was completed.
Customer Issue: Broken panel.
Our Solution: We carefully made sure that door was disconnected from the opener system and otherwise before undoing the bolts holding the panel to remove it. We then aligned the new panel and bolted it into place before reconnecting the door to the opener.
Garage Door Troubleshooting
Customer Issue: Garage door acting strangely.
Our Solution: We came out to perform a thorough inspection and determine what was causing the door to slow and be less responsive than it should. We reset the opener, cleaned the photo sensors, and adjusted one spring. The door was working perfectly by the time we were done!
Garage Door Off Track
Customer Issue: Garage door off its track.
Our Solution: After disconnecting the door from the opener for safety, we manually pulled the door down to find where the problem area was. We then got the wheels back into proper alignment with the track.